Here are just a few things to consider when deciding where to place patient check-in kiosk. Chosing the right location is often overlooked and unfortunately one of the most important factors affecting usage and adoption.
Privacy – Despite the inclusion of integrated privacy filters which restrict viewing to those standing directly in front of the kiosk, consideration should be given to patient privacy at the kiosk. When considering placement it is beneficial to select a location that offers the patient a sense of privacy, this location should be one that does not have patients standing or walking directly behind and in close proximity to the user at the kiosk. Proper placement facilitates usage, patients who do not feel a sense of privacy are far less likely to use the kiosk. Consider a “Please wait here” line/sign similar to those present at the registration counter if necessary.